Where can I get an online dermatology consultation in London?
You can get an online dermatology consultation in London through mySkinDoc, a UK online skin clinic offering photo-based remote assessments and video consultations. Remote consultations currently cost £75, while video consultations are advertised at £120. You can access the service from London without travelling to a clinic. [1]
If you are struggling with a skin concern, knowing where to start can be difficult. You may want advice about persistent acne, help understanding an existing skin condition, or a conversation about treatments you have already tried. An online consultation offers a way to discuss your concerns from a private, convenient setting.
This guide explains the options at mySkinDoc, how to prepare and when an in-person appointment is more appropriate.
Online skin consultations for people in London
mySkinDoc was founded by Dr Amit Goyal to make dermatology advice more accessible through photographs, descriptions and remote consultations. You can read more about the service on the mySkinDoc About page. [2]
For someone living or working in London, an online appointment can remove the need to fit a journey across the city into an already busy day. Whether you are in central London or an outer borough, the practical requirement is a suitable device and, for a video appointment, a reliable internet connection and a private place to talk.
The service described here is online care. A company's registered office address should not be treated as a walk-in treatment location.
What does an online consultation with mySkinDoc cost?
Consultation | Advertised price | Format |
|---|---|---|
Remote consultation | £75 | Submit information about your skin concern and photographs for review |
Video consultation | £120 | Discuss your concern during a booked one-to-one video appointment |
Prices were checked on 18 October 2026. Confirm the current fee when booking, and ask whether any medicines, tests or follow-up appointments would involve additional charges. [1,3]
The choice is partly about how you prefer to communicate. A written submission gives you time to organise your history. A video appointment gives you the opportunity to discuss questions in real time. Neither format removes the possibility that an examination or further investigation may be needed.
How does the remote consultation work?
The mySkinDoc remote consultation page describes the following process: [3]
Pay for the consultation. You then receive an email linking to the consultation form.
Describe the problem. Include your symptoms and relevant medical history, and upload clear photographs.
Your submission is reviewed. The clinician considers the information you have provided.
Receive your assessment. The service page currently specifies a response within three working days, with guidance and a personalised treatment plan where appropriate.
Check the current turnaround before paying if timing is important to you. A routine online consultation is not an emergency service.
What skin concerns can I ask about?
mySkinDoc's service information identifies acne, eczema and psoriasis among the conditions its clinicians advise on. Follow-up consultations can also support ongoing management. Suitability for remote assessment depends on the individual problem and the information available. [4]
When explaining your concern, focus on what has changed and what you need help with. For example: “My acne keeps returning despite treatment”, or “I have an established diagnosis of eczema but want to discuss my current symptoms.” You do not need to know the diagnosis before seeking advice.
An assessment is also an opportunity to explain the effect on your daily life. Itching, discomfort, disrupted sleep and embarrassment can be as important to discuss as what the skin looks like.
How should I prepare?
A short written history can make the consultation more useful. Include:
When the problem started and whether it is changing.
Which areas are affected and any symptoms, such as itching or soreness.
Treatments you have tried, how long you used them and what happened.
Current medicines, allergies and relevant medical conditions.
The questions you most want answered.
For photographs, use good natural light and avoid filters. Include an overview showing the location and a close-up with the affected area in focus. For a video appointment, check your camera and connection beforehand. Have the names of your skincare products and medicines nearby.
When should I arrange an in-person assessment instead?
Online care has limits. A photograph cannot provide a physical examination, a biopsy or a procedure. If the clinician needs more information than can be obtained remotely, an in-person assessment may be necessary.
Do not rely on an online photograph to rule out skin cancer. The NHS advises seeing a GP for a mole that changes size, shape or colour, becomes painful or itchy, or is inflamed, bleeding or crusty. A new or unusual mark that persists for a few weeks also needs checking. [5]
Your GP remains another route to assessment and, where appropriate, referral. Choosing private online care is an option, rather than a requirement for getting help.
Frequently asked questions
Can I use mySkinDoc if I live in London?
Yes. mySkinDoc offers online consultations that can be accessed from London. Choose between a photo-based submission and a booked video appointment. [1]
Do I have to travel to a London clinic?
You do not need to travel for the online consultation itself. If an examination, test or procedure is required, that would need separate arrangements.
Is a photo consultation the same as a video appointment?
No. A photo consultation involves submitting images and written information for review. A video appointment involves a live conversation. The booking pages explain the available options. [1,3]
How do I book an online skin consultation?
Visit the mySkinDoc remote consultation page to submit a photo-based assessment, or the video consultation page to explore appointments. If you are unsure which service fits your concern, contact info@myskindoc.co.uk before booking. [3,6]
Get advice about your skin from London
If you are looking for an online dermatology consultation in London, mySkinDoc offers a practical starting point for discussing your skin concern. Choose the consultation format that suits you, provide a clear history and find out what the appropriate next step could be.
Sources
Service details checked on 18 October 2026. This draft has not yet undergone clinician sign-off.
