Frequently Asked Questions

A MySkinDoc Video Consultation costs £120 and our Digital Diagnosis costs £75 per consultation.

Once we receive your completed questionnaire, one of our specialists will assess the information and the pictures you have provided for us. They will then fill out a medical report which you will receive as a PDF via email. You can then take this to your own GP who should be able to prescribe you with any prescription medications that have been recommended for you. Alternatively we can provide you with a private prescription which can be requested separately via e-mail. There is no extra charge for this, however the chemist dispensing the drug will advise you of costs of the medication.

A mixture of close up pictures and a few further away is usually best. Smartphones can take some amazing pictures these days and it's pretty straightforward. Make sure you get clear pictures by pressing the focus button before you take the picture. Good lighting is crucial to taking a good picture too. We find it's best to take it in daylight, near a window or even outside if you feel comfortable doing this. Obviously that would not be suitable to do in all cases! It can also be easier to ask someone else to take the pictures for you if you feel comfortable with this.

We can provide a private prescription electronically which can be delivered to you or the prescription can be taken to any chemist. Please note we are not responsible for the cost of purchasing the medications after the prescription has been issued.

Yes. Our website is fully encrypted and secure. The service is both GDPR and HIPAA compliant. Information is only accessed by our DBS checked clinicians and admin staff. Your information will not be shared without your prior permission.

There are many benefits to using mySkinDoc as opposed to waiting for a conventional GP appointment. Here are a few benefits: Unmatched Convenience: One of the most significant advantages of online dermatology is the convenience it offers. Patients no longer need to travel to a clinic, saving both time and transportation costs. At mySkinDoc, you can schedule appointments at your comfort, ensuring that your skin care fits seamlessly into your busy lifestyle. Patient Example: Sarah, managing both her career and family, found it remarkably convenient to consult about her skin condition without leaving her office. Accessibility for All: Online consultations break down geographical barriers, making dermatological care accessible to those in remote or underserved areas. With mySkinDoc, anyone with an internet connection can receive expert advice from qualified dermatologists like myself, no matter where they are in the UK. Patient Example: John, living in a remote area, accessed specialised dermatological care online, bypassing the challenge of long-distance travel. Prompt Care: Urgent skin concerns can be addressed promptly through online platforms. mySkinDoc offers timely consultations, allowing for quicker diagnosis and treatment plans, reducing the anxiety associated with waiting for traditional appointments. Patient Example: Mike, confronted with a sudden skin rash, quickly received expert advice and treatment through mySkinDoc, avoiding the delay of traditional clinic appointments. Privacy and Comfort: Consulting from the privacy of your home provides a comfort level that might not be achievable in a clinical setting. This is particularly beneficial for patients with skin conditions that might cause self-consciousness or anxiety. Patient Example: Emma, preferring privacy due to her skin condition, appreciated the discretion and ease of receiving consultations from home. Access to Expertise: Online platforms like mySkinDoc connect you with experienced dermatologists like myself. Patients receive personalized care backed by the latest research and technological advancements in dermatology. Patient Example: Ravi, needing tailored care for his eczema, benefitted from the personalised treatment plans crafted by our experienced dermatologists. Cost-Effective: Without the overhead costs of a physical clinic, online consultations can often be more cost-effective, making quality dermatological care more affordable. Patient Example: Tom highlighted the financial advantages, noting the affordability of our service. A comprehensive online consultation at mySkinDoc is available at the cost-effective price of just £75.