Frequently Asked Questions
Find answers to common queries about our online dermatology consultation services, including how it works, what to expect, and how we ensure the highest quality care. If you have additional questions, please contact us directly.
A mixture of close up pictures and a few further away is usually best. Smartphones can take some amazing pictures these days and it's pretty straightforward. Make sure you get clear pictures by pressing the focus button before you take the picture. Good lighting is crucial to taking a good picture too. We find it's best to take it in daylight, near a window or even outside if you feel comfortable doing this. Obviously that would not be suitable to do in all cases! It can also be easier to ask someone else to take the pictures for you if you feel comfortable with this.
You will receive your diagnosis within 3 days of submitting your consultation form. Our dermatologists review your case thoroughly to provide an accurate and personalized treatment plan.
Yes, all consultations are completely confidential. We adhere to GDPR and the Data Protection Act 2018 to ensure your personal information is secure and private.
Our dermatologists are highly qualified professionals with extensive experience in diagnosing and treating a wide range of skin conditions. They are registered with the General Medical Council (GMC) and have specialized training in dermatology.
You will receive your diagnosis within 3 days of submitting your consultation form. Our dermatologists review your case thoroughly to provide an accurate and personalized treatment plan.
We accept various payment methods including credit cards and PayPal. All transactions are secure and encrypted to ensure your personal information is protected.
To book a video consultation, simply visit our 'Book a Video Consultation' page, select a convenient time slot, and provide some basic information about your skin concern. Our system will guide you through the process step-by-step.